Simple & Straightforward
At ReformTech, we're a small appliance repair business in Nashik. We believe in being honest and transparent about how we handle your information. This policy explains what we collect and why.
Information We Collect
We only collect what's necessary to provide you with great service:
Basic Contact Info
- Your name and phone number (to schedule appointments)
- Your address (for service visits)
- Email address (if you provide it)
Service Information
- Appliance details (brand, model, issue)
- Repair history (to provide better service)
- Service dates and notes
How We Use Your Information
We use your information for these simple purposes:
- To schedule appointments: We need your contact details to confirm visits
- To provide service: We keep appliance details to do repairs properly
- To communicate: We'll contact you about service updates or follow-ups
- For our records: We maintain service history for warranty purposes
We do NOT: Sell your information, share it unnecessarily, or use it for unrelated marketing.
Keeping Your Information Safe
As a small business, we keep things simple and secure:
- We store contact info in a simple, secure system
- We don't keep payment card details - we use cash or digital payments
- Our technicians only see what they need for your service
- We delete old records when no longer needed
Sharing Information
We keep your information within our small team:
- Our technicians see your contact details and appliance info to do their job
- We may share appliance details with parts suppliers to order the right parts
- Only if required by law would we share information (we haven't had to yet)
We don't work with third-party marketers or data brokers.
Your Rights & Choices
You have simple rights regarding your information:
- Ask what we have: You can ask what information we have about you
- Correct mistakes: If something's wrong, tell us and we'll fix it
- Ask us to delete: You can ask us to delete your information (except where we need to keep records for legal reasons)
- Opt out of messages: Just tell us if you don't want service reminders
Our Website
Our website is simple:
- We don't use tracking cookies or analytics
- We don't collect personal info through the website (except if you contact us)
Changes to This Policy
If we make changes to how we handle information, we'll update this page.
We won't make major changes without good reason, and we'll keep things simple and clear.
