Quick Summary
At ReformTech, we stand behind our work. This page explains when refunds are applicable and how we handle returns of parts. We're committed to resolving any issues fairly and promptly.
Service Satisfaction Guarantee
Service Satisfaction Commitment If the same issue persists after our repair, we may re-inspect the appliance and, if applicable, re-repair it at no additional labor cost or offer a labor refund.
7-Day Refund Window
Refund requests must be made within 7 days of service completion.
Parts Return Policy
Unused parts can be returned within 14 days if in original condition.
Non-Refundable Items
Service call fees and diagnostic charges are non-refundable once service is performed.
Service Satisfaction Guarantee
Our Promise to You
We guarantee our repair work.
This service guarantee is separate from any manufacturer warranty and applies only to the specific repair performed by ReformTech.
Contact Us Immediately
Call us within 7 days of noticing the recurring issue. We'll schedule a priority service visit.
Free Diagnosis
We'll diagnose the issue free of charge to determine if it's related to our previous repair.
Re-repair or Refund
If it's the same issue, we'll fix it free. If we can't fix it, we'll refund your labor charges.
Note: This guarantee covers only the specific issue we repaired. It does not cover new issues, damage from misuse, or problems caused by external factors like power surges.
Important: The service call/diagnostic fee is non-refundable once the technician has performed the diagnosis, regardless of whether you proceed with the repair.
Non-Refundable Items & Services
Services Not Eligible for Refund
- Service Call / Diagnostic Fee: Once our technician has performed diagnosis
- Used Parts: Once installed, parts cannot be returned or refunded
Why Some Charges Are Non-Refundable
These charges cover our technician's time, expertise, and resources expended even if you choose not to proceed with the repair. The diagnostic fee compensates for:
- Technician travel time and costs
- Professional diagnosis and assessment
- Expert knowledge and experience applied
- Tools and equipment used
- Time spent providing recommendations
Refund Request Process
How to Request a Refund
Follow these steps to submit a refund request:
Contact Us
Call us at +91 9890148913 or email inforeformtech@gmail.com within 7 days of service.
Provide Required Information
Have your service invoice number, date of service, and details of the issue ready.
Assessment & Decision
We'll review your case and notify you of our decision within 3 business days.
Refund Processing
If approved, refunds are processed within 7-10 business days to your original payment method.
Need Help With a Refund?
We're here to help resolve any concerns about our services. Contact us for assistance with refund requests or questions about our policies.
Hours: Monday to Sunday, 8:00 AM to 8:00 PM
Frequently Asked Questions
Once approved, refunds are typically processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your bank or payment provider. Digital payments (UPI, Google Pay, PhonePe) are usually faster than bank transfers.
After 90 days, the issue would be considered a new repair need. However, as a valued customer, we offer discounted rates for repeat service. Contact us and we'll work with you to provide the best possible service at a fair price.
No, we do not offer price match refunds. Our pricing reflects our expertise, quality of parts, and service guarantee. However, we're always happy to discuss our pricing and explain the value we provide compared to other services.
In rare cases where an appliance cannot be repaired due to obsolescence, extensive damage, or unavailable parts, we will refund the labor portion of your payment. The diagnostic/service call fee is non-refundable as it covers our technician's time and expertise.
While the formal refund window is 7 days, we're committed to customer satisfaction. Contact us even after the window closes, and we'll do our best to address your concerns and find a fair resolution.